Yes, we take gem selection and sourcing personally and offer a wide array of the finest genuine stones. We have an in-house gemologist and only purchase from reputable sources.
Our stones are sourced from all around the world! Our components are sourced from both India and China, and most of our stones are hand faceted in India. We assemble many of our items by hand in our San Diego, CA studio.
Most of our jewelry is sterling silver, 14k gold plated sterling silver, 14k gold plated brass, or sterling silver plated brass. None of our products contain nickel. You can find additional information about specific styles under each product description.
Jewelry is delicate. Please remove from packaging with love and care. To keep jewelry looking its best, apply cosmetics and lotions before wearing. We recommend taking off your jewelry before swimming, bathing or exercising. To keep from tarnishing, store in a jewelry box away from moisture and sunlight. Please avoid contact with household or jewelry cleaners.
We offer free standard shipping for all U.S. order over $50
- Standard Shipping (7-10 business days): $5.00
- Priority Shipping (3-5 business days): $10.00
- Fedex Express – Any orders placed after 3pm PST will not be processed until the following business day: $15.00
- All international orders: $20.00
*The above delivery timeline does not include weekends, holidays and any unforeseeable delays on the courier’s end (weather, volume, traffic, etc). For orders outside the U.S. shipping times may vary based on location and can take up to 30 days.
Returns & Exchanges
We only accept returns and exchanges of unworn items purchased directly from our website. Returns must be requested within 15 days of receipt. The customer is responsible for return postage. We reserve the right to deny any unreasonable repairs, returns, and exchanges.
Once your return is processed, a refund in the form of the original payment will be issued for the merchandise amount. Please allow 5-7 business days for the refund to post to your account. Shipping charges will not be refunded.
All major credit cards, PayPal, Venmo, Apple Pay and Google Pay.
Only one promo code can be used per purchase. Some promo codes may only be used once unless otherwise specified. If you’re having troubles using your promo code, please email us at firstname.lastname@example.org and we can find a solution for you!
Luna Norte offers a specially-tailored, handmade service with the custom orders option. Book a virtual meeting with the designers to discuss designs and pricing. This is the perfect option for bridal, special occasion, or creating the jewelry piece of your dreams! Fill out the Custom Order Form to get started!
Yes we do! At Luna Norte, one of our core values is giving back. We have donated our time, participated in company-wide food drives, and have matched customer’s donations, all in addition to donating to various local and national organizations and schools. Check out our Giving Back page for more information.