For all returns and exchanges, please call 619.672.8044 or email customerservice@lunanorte.com

 

We only accept returns and exchanges of unworn items purchased directly from our website. Returns must be requested within 15 days of receipt. Once your return is processed, a refund in the form of the original payment will be issued for the merchandise amount. Please allow 5-7 business days for the refund to post to your account. Shipping charges will not be refunded. The customer is responsible for return postage. Returns/Exchanges are processed on Monday of each week. If a return/exchange is received on Wednesday it will be processed the following Monday. We reserve the right to deny any unreasonable repairs, returns, and exchanges